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Our Protocol

What to do when you arrive:

  1.  Call our hospital at 727-787-5402 upon arrival. Briefly state your pet's emergency.

  2. Wait at your vehicle for a Team Member to assist you- they will triage your pet and present paperwork.

  3.  Once your pet is triaged, a Team Member will update your on the current wait time and process your paperwork.

  4. Your pet will be transferred to the ICU where they will be evaluated by the Doctor.

  5. After your pet is inside, you may either wait in your vehicle or wait in our client lounge. The paw prints will show you the way.


Frequently Asked Questions


What does Triage mean?​

Triage means to assess and organize patients based on the urgency of their medical needs. This means that our most critical patients are evaluated and treated before patients deemed stable.

How long is a typical wait time?

Due to the nature of emergency situations, wait times to speak with a veterinarian typically range from 1 to 3 hours. Depending on the number of critical patients wait times may be longer or shorter. 

Why do some pets get taken back to the ICU immediately?

Pets immediately brought to the ICU have illnesses and/or injuries that are of a critical nature. Please note that emergencies present differently, and team members take patients back in order of severity.

Why can't I be with my pet during the exam?

Due to increased patient volume over the last couple years, we have remodeled our building to maximize patient care. We removed all of our exam rooms and have expanded our treatment areas. We unfortunately cannot allow anyone into the ICU, but rest assured patient comfort and care are at the forefront of what we do.

Thank you for your cooperation!

-AA Animal ER Team